137 Privacy Policy — Protecting Our Users' Data
This policy explains how the 137 platform collects, uses, stores and protects the personal information of Malaysian users. We are committed to safeguarding the privacy and security of your data.
Updated: January 2026
Information We Collect
When you register for or use the 137 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of data collected are as follows:
- Full name as per identification document
- Email address and mobile number
- Date of birth for age verification
- Copy of identity document (MyKad) during the KYC process
- Current residential address
- Malaysian local bank account number for withdrawals
- E-wallet information (Touch 'n Go, Boost, etc.)
- Deposit and withdrawal transaction history in Ringgit (RM)
- FPX payment reference number
- IP address of the device used to log in
- Web browser type and operating system
- Screen resolution and language settings
- Login and logout session timestamps
- In-platform game and betting history
- Pages visited and session duration
- Features used within the account
- Feedback and enquiries to customer support
How We Use Your Data
Every piece of information collected by 137 has a clear and defined purpose. We do not use your data for purposes beyond the scope stated here without your prior consent. Below are the primary purposes for which your data is used:
- Account management and verification — To verify user identity, prevent fraud and comply with KYC-related legal requirements.
- Payment processing — To securely process deposits and withdrawals in Malaysian Ringgit (RM) via supported local payment channels.
- Service provision — To give you access to all games, Sports Betting and platform features available on 137.
- Security and fraud prevention — To detect suspicious activity, protect accounts from unauthorised access and maintain platform integrity.
- Customer support — To help you resolve technical issues, account enquiries and payment-related matters more efficiently.
- Platform improvements — Non-personally identifiable usage data is used to understand usage patterns and improve the user experience.
- Account-related communications — To send you important notifications about your account, including transaction confirmations, security alerts and policy updates.
We do not use your data for third-party advertising or sell it to any other company. All data processing is solely for the operational purposes of the 137 platform.
Cookies and Session Tracking
The 137 platform uses cookies and similar tracking technologies to enhance the user experience and ensure session security. Cookies are small text files stored in your browser when you visit our platform.
Required for core platform functions such as maintaining your login session, saving language preferences and securing transactions. Cannot be disabled.
Used to analyse how users interact with the platform for improvement purposes. This data is collected anonymously and cannot be linked to any specific individual.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect core platform functionality and your login experience.
Data Retention & Security Measures
137 takes the protection of your personal data seriously. The following security measures are in place:
- Data encryption — All sensitive data, including bank account information and passwords, is stored using industry-grade encryption that meets the latest international standards.
- Access control — Only authorised 137 staff have access to user data, and strictly for the purposes required to carry out their responsibilities.
- Continuous monitoring — Our systems are monitored around the clock to detect and prevent any unauthorised access or suspicious activity.
- Retention period — Active account data is retained for the duration of active use. Once an account is closed, data is kept for the period required by law before being securely deleted.
- Secure backups — Our data backup systems ensure your information is never lost due to technical failures, while being stored with the same level of security as primary data.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. We encourage you to do your part in protecting your account by using a strong password and keeping your login credentials confidential.
User Rights, Data Sharing and Policy Changes
Your Rights as a User
As a user of the 137 platform, you have the following rights regarding your personal data:
- Right of Access — You may request a copy of the personal data we hold about you at any time.
- Right to Rectification — If any information in our records is inaccurate or outdated, you have the right to request a correction via your account dashboard or by contacting our support team.
- Right to Erasure — You may request deletion of your personal data upon account closure, subject to the minimum retention requirements prescribed by applicable law.
- Right to Object — You may object to the processing of your data for specific purposes that are not essential to the platform's operations.
Sharing Information with Third Parties
137 does not sell or rent users' personal data to any third party for marketing purposes. However, we may share necessary information with the following parties in the course of legitimate operations: payment service providers (such as banks and FPX providers) to process MYR transactions; regulatory or law enforcement authorities when required by law; and technical service providers bound by strict confidentiality agreements.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via their registered email or through a prominent notice on the platform. Continued use of the 137 platform after any changes take effect will be deemed acceptance of the updated policy. For any privacy-related enquiries, contact us at [email protected]. Further details on the platform's terms of use can be found on the Terms & Conditions us.
Questions About Your Data Privacy?
If you have any questions about how we handle your data, or wish to submit a privacy rights request, contact the 137 team at [email protected]. You can also visit our FAQ page for quick answers.