137 Responsible Gaming — Play Smart
At 137, we believe entertainment should be fun and safe. This page offers practical guidance to help keep your gaming experience positive, healthy, and in check.
137's Commitment to Responsible Gaming
Online gaming should be a source of fun and entertainment — not stress or financial hardship. 137 is fully committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia.
We understand that for some individuals, gaming can become difficult to control. That's why 137 provides a range of self-control tools and resources to help every user make informed decisions about how they play. The health and wellbeing of our users is our top priority.
Every game involves the risk of losing money. We encourage all users to treat gaming purely as entertainment — not as a way to earn income or resolve financial difficulties. Only play with amounts you can afford to lose without affecting your everyday needs.
Recognise the Signs of At-Risk Behaviour
The first step to playing responsibly is recognising the early warning signs. If you identify any of the following in yourself or someone you care about, it may be time to reassess your gaming habits:
- Borrowing money to gamble or play
- Spending money that should go toward daily necessities
- Hiding losses from family members
- Constantly thinking about how to get money to play again
- Playing longer than planned
- Not enjoying the game but being unable to stop
- Feeling restless or irritable when not playing
- Neglecting work, family, or social responsibilities
If you consistently identify two or more of the above signs, we encourage you to immediately use the self-control tools available on the 137 platform or seek professional help.
Set Your Gaming Time and Budget Limits
One of the most effective ways to play responsibly is to plan your limits before you start — not after. Here are some practical guidelines you can follow:
Decide how long you'll play before starting a session. Set a timer and stop when it goes off — regardless of whether you're winning or losing.
Set an amount in RM that you're comfortable spending on entertainment — the way you would for a trip to the cinema. Once that budget is used up, stop your session. Don't top up your deposit in an attempt to recover losses.
Set the number of days or gaming sessions per week. Give yourself gaming-free days to maintain a healthy life balance.
Remember: winnings are never guaranteed. Only play with money you can afford to lose entirely without impacting your daily life — in MYR (RM).
Self-Control Tools on 137
137 offers several self-control options that you can access at any time through your account settings. These tools are designed to help you stay in control of your gaming experience:
You can set daily, weekly, or monthly deposit limits in Ringgit (RM) to control how much you load into your account. Limits take effect immediately and can be reduced at once, while increases are subject to a waiting period for added protection.
If you feel you need a break from the platform for a set period, you can activate the cooling-off option from your account settings. During this period, you won't be able to log in or carry out any transactions. This gives you the space to reflect on your gaming habits.
If you decide you need to step away for an extended period, you can contact the 137 support team to activate a self-exclusion. Your account will be blocked from all gaming activity for the specified duration. This is worth considering if you feel that gaming is starting to affect your life.
Take time once a month to review your gaming patterns. Ask yourself: am I still playing for fun? Are the limits I've set still working for me? Honest self-reflection is a sign of maturity and responsibility.
To activate any of the self-control tools above, contact the 137 support team at [email protected] or access your account settings after log in.
Minor Protection & Healthy Life Balance
Underage User Protection
The 137 platform is strictly for users aged 18 and above, with no exceptions. We take this responsibility seriously. Age verification is required during registration, and we reserve the right to request identification documents at any time. If we suspect that an account is being used by someone under 18, the account will be suspended immediately pending verification.
We encourage parents and guardians to use parental control software on devices shared with children, and to keep account passwords secure and out of reach of anyone under the legal age.
Maintaining a Healthy Life Balance
Online entertainment is just one small part of a balanced life. We encourage all 137 users to make sure gaming doesn't eat into time that should be spent with family, on work, on physical health, and on meaningful social activities.
If you or someone you know needs support with a gambling problem, seek professional help right away. Talking to a family member, doctor, or qualified counsellor is a brave and smart step. Remember, asking for help is a sign of strength, not weakness. Contact the 137 support team at [email protected] if you need help activating any self-control tools or want more information about available support resources.
Have a Question or Need Help?
The 137 team is always ready to help you activate self-control tools or answer any questions related to responsible gaming. Our FAQ page also has useful information on account management and gaming limits.